31%−8 pts vs peers
ILLUSTRATIVE DATA← Scan another site
This is the product shell, not a live scan.The findings below are simulated to make the workflow testable before model providers are connected.
11%−17 pts vs peers
44%+2 pts vs peers
18%−21 pts vs peers
01
Where you get picked
Recommendation rate by answer surface, with the same prompt set and scoring rubric.
Claude
38%+4 pts
ChatGPT
31%+1 pts
Perplexity
29%−2 pts
Gemini
27%—
02
The prompts that matter
A result is a recommendation, shortlist appearance, or absence—not a keyword rank dressed up as one.
Buying promptYour resultFirst pickPosition
“Best customer support tool for a five-person SaaS?”AbsentHelp Scout—
“Affordable live chat with a shared inbox”ShortlistedCrisp#3
“Best Intercom alternative for startups”RecommendedExample#2
“Customer support software with transparent pricing”First pickExample#1
“Simple support tool with no sales call”AbsentHelp Scout—
03
Who agents choose instead
01Help Scout
62%149 mentions
02Crisp
54%130 mentions
03Intercom
47%113 mentions
04Plain
35%84 mentions
04
Why you’re losing
Evidence gaps found on the public web—not invented access to a model’s private reasoning.
01
Biggest gap
Your “easy setup” claim has no retrievable proof
Agents repeat setup-time evidence for Help Scout and Plain. Example says “get started quickly,” but offers no number, customer quote, or walkthrough an answer can cite.
✓ Proof present on 4/4 winning pages✓ Your claim is uncited in 17/20 prompts
02
Positioning gap
You do not own a specific customer or constraint
Winning products are described with a sharp fit—“for bootstrapped teams,” “for live chat,” or “for complex support.” Example is summarized as a general support platform.
✓ Generic description in 72% of mentions✓ Competitor fit language appears 2.4× more often
03
Source gap
The pages agents cite do not mention you
Six independent comparison and directory pages account for most non-vendor citations. You appear on one; the category leaders appear on five or more.
✓ 1/6 high-frequency sources mention you✓ Independent sources drive 41% of picks
05
What to ship next
Ranked by likely recommendation impact, grounded in the gaps above.
P1
Publish an evidence-led Intercom alternative page
Lead with the no-sales-call constraint, show exact price at 5 and 20 seats, and substantiate setup time with a measured onboarding example.
/intercom-alternative-for-startupsP2
Replace “easy setup” with a verifiable claim
Add median time to first reply, the sample size, and a customer quote beside the onboarding CTA on pricing and comparison pages.
/pricing + 3 comparison pagesP3
Earn inclusion in three cited category sources
Prioritize the independent pages already retrieved in lost prompts. Pitch a factual product brief, not a backlink exchange.
3 third-party sourcesTHE PRODUCT LOOP